Cancellation Policy

CANCELLATION POLICY 1. General Policy: Notification: All cancellations must be made in writing to: hello@mycraftymonkey.com. Refunds: Refund eligibility and amount depends on the notice period provided before the event or workshop start date. 2. Cancellation Deadlines: More than 14 days before the start date: Full refund minus a £5 admin fee. 7 to 14 days before the start date: 75% refund minus a £5 admin fee. Less than 7 days before the start date: No refund will be provided but if notified at least 48 hours before the start, 50% of the fee will be applied as credit to your account. 3. Rescheduling: More than 7 days before the start date: Participants may reschedule to another event or workshop of equal value without any additional fee. Less than 7 days before the start date: Rescheduling is subject to availability and may incur a rescheduling fee. 4. No-Show Policy: Participants who do not turn up for their scheduled event or workshop without prior notification will forfeit their fee. 5. Special Circumstances: In cases of emergency or illness, please contact us as soon as possible. We may offer a one-time reschedule to a future event or workshop at our discretion or apply a credit to your account. 6. Event or Workshop Cancellation by Us: We reserve the right to cancel or reschedule events or workshops due to low numbers, staff illness, or other unforeseen circumstances. In the event we need to cancel a class or workshop, participants will be offered a full refund or the option to transfer to another event or workshop of equal value. 7. Contact Information: For cancellations, rescheduling, or any questions regarding this policy, please contact us at: Email: hello@mycraftymonkey.com Phone: 01480 219222 Please also see our General T's & C's & Privacy Policy.